User Guide: Accessing Your Windows Application via Single Sign-On (SSO)

Welcome to the Athena Board Single Sign-On (SSO) user guide for Microsoft Windows. This how to guide provides clear, step-by-step instructions on how to securely log in, manage your active session, and sign out of your application on Microsoft Windows.

Overview

Single Sign-On streamlines your access by allowing you to log in using your standard corporate or organisational credentials. This enhances security and eliminates the need to remember a separate username and password for this application.

Logging In Using Single Sign-On

Follow these steps to sign in to the application on your Windows device:

  1. Launch Athena Board: Open the app from your Start Menu, taskbar, or desktop shortcut.
  2. Initiate Sign-In: On the initial login screen, click the Login button.
  3. Browser Redirection:
    • Clicking the button will automatically open your PC’s default web browser (typically Microsoft Edge, or Google Chrome depending on your default system settings).
    • If prompted by Windows or your browser to allow the application to complete authentication, click Allow or Yes.
  4. Authenticate with Your Provider:
    • In the browser window, enter your corporate email address and password.
  5. Return to the Application: Once your credentials are verified, the browser will display a success message or automatically redirect you back to the application. You may then close the browser tab and begin using the app.

Managing Your Session

  • Automatic Sign-In: The application securely remembers your login session. The next time you open the app on your PC, you will be signed in automatically without needing to re-enter your details.
  • Session Expiry: Depending on your organisation’s security policies, your session may periodically expire. When this occurs, simply click Login to refresh your credentials via your web browser.

Signing Out

If you share your computer or need to switch accounts, sign out to ensure your access remains protected:

  1. Click the Settings icon within the app.
  2. Select Logout.
  3. Confirm your selection. Your active session will be terminated, and you will be returned to the primary login screen.

Troubleshooting & Support

If you encounter any issues while attempting to log in, please consider the following checks:

  • Internet Connection: Ensure your device is connected to a stable Wi-Fi or mobile data network. There is no Single Sign On support when offline.
  • Credential Issues: Your username and password are managed by your organisation. If your corporate password has expired or you require a password reset, please reach out directly to your Board Administrator, internal IT support desk or system administrator. Do not contact Athena board support as we will be unable to assist.