User Guide: Accessing Your iOS / iPadOS Application via Single Sign-On (SSO)

Welcome to the Athena Board Single Sign-On (SSO) access guide for iOS and iPadOS. This document outlines how to securely log in, manage your active session, and sign out of Athena Board on an iOS or iPadOS device.

Overview

Single Sign-On allows you to access the application securely using your existing corporate or preferred identity credentials. This eliminates the need to remember a separate password for this app and ensures your account remains protected by your organisation’s standard security policies.

Logging In Using Single Sign-On

Follow these simple steps to access your account:

  1. Launch the Athena Board Application: Open the app on your iPhone or iPad.
  2. Initiate Sign-In: On the welcome screen, tap the Login button.
  3. Confirm System Access: A system prompt will appear requesting permission to use your organisation’s secure authentication domain to sign in. Tap Continue.
  4. Authenticate with Your Provider:
    • A secure web window will open automatically.
    • Enter your email address and password provided by your organisation

Automatic Re-authentication & Session Persistence

  • Session Expiry: For security purposes, your session may periodically expire based on your organisation’s governance settings. If this occurs, simply tap Login to refresh your access.

Signing Out

To safeguard sensitive information, particularly when sharing a device—it is recommended to sign out when you have finished your work:

  1. Tap your profile icon or navigate to the Settings menu within the app.
  2. Select Logout.
  3. Confirm your selection. Your active session will be terminated, and you will be returned to the primary login screen.

Troubleshooting & Support

If you encounter any issues while attempting to log in, please consider the following checks:

  • Internet Connection: Ensure your device is connected to a stable Wi-Fi or mobile data network. There is no Single Sign On support when offline.
  • Credential Issues: Your username and password are managed by your organisation. If your corporate password has expired or you require a password reset, please reach out directly to your Board Administrator, internal IT support desk or system administrator. Do not contact Athena board support as we will be unable to assist.